Everyone forgets passwords now and then, but resetting your Snapplify password is quick and easy with our user-friendly tools. Here’s how to get back to using Snapplify with minimal delay.

You can reset the password anytime using the account recovery link, or use the 'Forgot Password?' link when signing into Engage, the Snapplify store (Southern and East Africa) or the Snapplify Reader app.

If you are using a third party account such as Google, Microsoft or Apple to log in, you will need to reset your password using your Google, Microsoft or Apple account management options.



Resetting your password using the account recovery link

  1. Navigate to the Account Recovery page.
  2. Enter either your registered email address or Snapplify username – or both if you remember them.
  3. A password reset link will be sent to the registered email address. If you don't see it in your inbox within a few minutes, remember to check your spam folder.
  4. Click on the link in the email to change your password.

Resetting a password on the Snapplify store or Engage

  1. Navigate to the sign-in page on  Engage or the Snapplify store (Southern and East Africa) by clicking 'SIGN IN' towards the top left of the webpage.
  2. Click 'Forgot Password?'.

  3. Type your registered email address into the block and click ‘Send’.
  4. An email to reset your password will be sent to your registered email address. If you don't see it in your inbox within a few minutes, remember to check your spam folder.
  5. Click on the link in the email to change your password.

Resetting a password in the Snapplify Reader application

  1. On any device (iOS, Android, Windows and macOS), tap on the ‘Forgot password?’ link on sign-in to the app, then type in your email address.
  2. An email to reset your password will be sent to your registered email address. If you don't see it in your inbox within a few minutes, remember to check your spam folder.
  3. Click on the link in the email to change your password.

Resetting your password is simple with Snapplify. Follow these steps to regain access to your account quickly. If you encounter any issues, our support team is here to help you. Use the live chat in the bottom right corner of your screen or email us at [email protected].